Zendesk vs Intercom: An Honest Comparison in 2024 Once connected, you can add Zendesk Support to your Help Desk, and start creating Zendesk tickets from Intercom conversations. Before you start, you’ll need to retrieve your Zendesk credentials and create a Zendesk API key. You can do this by going to your settings within Zendesk (click on the cog on the left hand side), and navigating to API in the...